The question we keep hearing from partners, and from prospects evaluating our full stack, is the same one: "How does it all connect?"
Not "what does Telivy do" or "what frameworks does Tentacle support." Those questions got answered months ago. The question now is about the seams between products. Whether the risk you find in one place actually drives action somewhere else, or whether you're just logging into five dashboards instead of three.
We have been busy laying the groundwork at Cytracom and March is the month you start to see how it all connects.
Last month, we shipped Astra (the helpful AI agent within Telivy) with contextual remediation chat, the bidirectional Telivy-to-Tentacle sync for CIS controls, and the Framework Crosswalk that maps evidence across compliance programs. Those were the first pieces of the "connections" story. This month, we're accelerating it.
Last month we laid out the thesis: MSPs who want to grow aren't chasing more tools. They're building programs. Repeatable security and compliance programs that assess risk, prioritize what matters, drive remediation, and prove it was done.
Assess. Prioritize. Remediate. Prove. Every month, we ship against that loop.
This month, we’re turning that loop into a connected system.
When a Telivy finding flows into a Tentacle control and becomes auditable evidence, that's not a feature. That's a practice model. When Astra can explain a vulnerability, recommend a fix, and map it to the compliance framework your client's auditor is going to ask about, that's not a chatbot. That's leverage.
This month, Franchise owners shouldn’t be thinking about"what new buttons are there?" but, rather “what is the distance between finding a risk and proving you managed it.”
Every release you'll read about below is a deliberate step toward making that loop tighter, faster, and easier to operationalize across your entire client base.
At the same time, we rebuilt the Autotask integration from the ground up on a new backend architecture. That architecture isn't just for Autotask. It's the foundation for Salesforce, ConnectWise, and every PSA and CRM integration that follows. And we're putting more Early Access features directly in the product for you to opt in yourself, so you shape what ships next.
The products aren't just getting better individually. They're becoming aware of each other. That changes the economics of how you deliver security and compliance as a service.
Here's what we shipped:
This was a milestone month for UCaaS. We shipped the Autotask v2 integration, completed the Desktop React migration, and continued expanding AI Call Intelligence. Each of these represents a longer-term investment, not just a point release.
This is a ground-up rebuild, not a patch on the old integration. And the architecture behind it matters as much as the features.
What's new:
Why this matters beyond Autotask: The backend architecture we built for v2 (reusable embedded UCaaS component, event-driven call processing, server-side API orchestration) is designed to be the integration pattern for every PSA and CRM we connect to going forward. Salesforce and ConnectWise are next. The hard architectural work is done. Each subsequent integration builds on this foundation rather than starting from scratch.
AI Call Intelligence is live in Early Access and expanding rapidly. Every recorded call can be processed to generate summaries, full transcriptions with speaker identification, sentiment analysis, caller intent detection, key findings and decisions, action items, and follow-up recommendations. Admins configure which resources (DIDs, Extensions, Ring Groups, Queues) and call directions (inbound, outbound, or both) get processed automatically.
This isn't a novelty feature. It's the intelligence layer that turns call data into searchable, reviewable business context. As the Autotask v2 integration matures, AI-generated transcripts and summaries will flow directly into ticket notes, so every call your team handles automatically generates documentation your PSA can use. That's the trajectory we're building toward.
We're in the early stages of a complete mobile UI/UX overhaul, and the first pieces are live in Early Access. The Android Messages screen has been rebuilt from the ground up with a cleaner thread list, modernized chat view, and improved media handling for text, images, GIFs, audio, and files. On iOS, the Contacts and History pages have been redesigned with cleaner layouts, better visual hierarchy, and improved navigation. These are the first deliverables in a broader initiative to make the Cytracom mobile experience look and feel like a 2026 product. More screens and capabilities are coming.
Mobile search across shared inbox and general search is also restored and working correctly on both iOS and Android.
Desktop React migration is complete. The entire Desktop client now runs on React with Material-UI and modernized WebSocket handling. Faster, more stable, and dramatically easier for us to ship new features going forward. You'll feel the difference in daily responsiveness.
The kind of fixes that remove daily friction:
Telivy had a packed month. The theme: making your assessment and compliance deliverables richer while expanding what the platform can detect and remediate.
Generate a point-in-time, auditor-ready report showing whether HIPAA Security Rule safeguards are documented and implemented across a client environment. Share it directly with auditors and healthcare clients without manually assembling documentation.
A new industry selector with 20+ verticals (healthcare, finance, government, legal, and more) lets you tag clients during assessment creation. Telivy auto-detects relevant compliance frameworks and tailors report content to match.
This is the shift from detecting misconfigurations to fixing them. Four compliance handlers cover MFA enforcement, legacy authentication blocking, admin consent workflows, and guest access controls. Apply CIS Benchmark baselines to client M365 tenants directly from Telivy without opening the Microsoft admin center.
If you've been following our Telivy updates, you know we've invested heavily in helping you assess risk, prioritize remediation, and deliver evidence your clients can act on. But there's a question that keeps coming up in client conversations, especially with clients in healthcare, financial services, or anyone touching federal contracts: "Can you help us prove we're compliant?"
That's what Tentacle is built for.
Tentacle is our governance, risk, and compliance (GRC) platform, purpose-built for MSPs who want to run compliance programs for their clients without hiring a full-time compliance team to do it. It provides framework-mapped assessments, evidence management, and audit-ready documentation across the standards your clients are being measured against: NIST 800-171, CMMC, CIS, HIPAA, and more.
Here's what makes it different from the compliance tools you may have seen before:
Tentacle doesn't live in a vacuum. Scan results and configuration data from Telivy flow directly into Tentacle's compliance assessments, so evidence collection isn't a manual exercise where someone copies screenshots into a spreadsheet. When Telivy finds that a CIS control is met (or not), Tentacle knows. That bidirectional sync is live today in Early Access.
Tentacle doesn't just give you a pass/fail on a control. For frameworks like NIST 800-171, it breaks assessments down into the specific sub-questions (assessment objectives from 800-171A) that a C3PAO or auditor will actually evaluate against. This is the difference between checking a box and building a defensible program.
Many of your clients live under multiple compliance obligations. Tentacle auto-maps the common control relationships between frameworks, so evidence collected for one standard can satisfy requirements in another. For partners who want deeper visibility, the crosswalk view is fully configurable. This is live in Early Access. Reach out and we'll enable it.
Why This Matters: The MSPs building the most durable client relationships right now are the ones who can say: "We found the risks, we fixed the ones that matter, and here's the evidence trail proving we did it, mapped to the framework your auditor cares about." That's the loop. Telivy is the "find and fix" side. Tentacle is the "prove and maintain" side. Together, they turn compliance from a one-time consulting engagement into a repeatable, scalable service line.
If you're interested in exploring Tentacle for your practice, reach out to swise@cytracom.com to get set up.
ControlOne shipped three capabilities this month that shift how partners manage client networks: you configure recovery behavior instead of hoping for the best, you find out about connectivity issues before your clients do, and you generate QBR-ready reports without waiting on anyone.
Configure automatic network recovery at the bridge or tenant level with granular controls: probe intervals, failure thresholds, recovery thresholds, probe timeouts, hold-down timers, and custom HTTP health-check endpoints. Bridges detect connectivity loss and recover in seconds. Override tenant-level defaults at the bridge level for site-specific tuning.
Receive automatic email notifications when a connector or site stays offline beyond your configured threshold, and another notification when it recovers. Multiple connector state changes batch into a single email to reduce noise. A centralized Settings page lets you configure recipients, thresholds, and notification behavior in one place.
Generate, download, and share professional PDF reports covering network security posture and endpoint inventory directly from the ControlOne portal. Walk into a QBR or renewal meeting with a polished report already in hand. Regenerate with current data any time you need an updated version.
Across UCaaS, Telivy, and ControlOne, Early Access features are no longer something you request through a support ticket or email. They're available right in the product for you to opt in.
Hop in and give it a try!
Why This Matters: It puts you closer to the product as we build it. You see what's coming. You try it on your terms. Your feedback shapes what ships to everyone. The partners who lean into Early Access are the ones who influence the roadmap most directly.
Autotask v2 is live in Early Access and we're collecting feedback as we iterate toward GA. The integrations architecture behind it extends next to Salesforce and ConnectWise, giving your team the same real-time caller context and AI-powered call documentation regardless of which PSA or CRM you run. We're also investing in Voice Agents, bringing AI-driven automation to call handling workflows. And the mobile UI/UX overhaul continues, with more redesigned screens and capabilities rolling out through Q2.
Q2 is shaping up to be a significant quarter for Telivy. Here's a preview of what's on the roadmap:
The cross-platform story continues to deepen. Telivy findings flowing into Tentacle compliance programs. ControlOne alerts informing security posture. The Unity Platform ties customer identity and context together across every product. Each month gets us closer to a single operating layer for your security, compliance, and communications stack.
Visit releases.cytracom.com for more details on these and other updates. You can also subscribe there for real-time updates as releases are shipped.
Please take a moment to let us know where you will be in our quick 2-minute survey! If you're planning to attend any of the following events, we'd welcome the opportunity to connect while you're there!
If you plan to attend Kaseya Connect Global in Las Vegas, we are actively planning a hosted event! Please let us know whether you are interested in joining us by completing the survey above!
Standardizing UC environments is helping partners eliminate unnecessary complexity and deliver more predictable, scalable communication services. The impact is immediate: faster deployments, lower support overhead, improved margins through repeatability, and more consistent reliability across every customer.
Congratulations to TeamLogic IT of Woodland Hills on their progress in standardizing on the Cytracom UC platform!
If you're evaluating where standardization could strengthen your business in 2026, we're happy to share what other owners are seeing in practice.
Please join us in welcoming the newest TeamLogic ITs to the Cytracom family! We’re committed to your growth and partnering with you as you expand and scale your business.
Welcome Aboard!
We want to hear from you!
Which topics were not covered in this month’s newsletter that you’d like to hear about? Email swise@cytracom.com with what you'd like covered in the upcoming newsletter - and we will put it on our radar!
Thank you for your continued partnership and leadership within the TeamLogic IT community.