The question we keep hearing from partners, and from prospects evaluating our full stack, is the same one: "How does it all connect?"
Not "what does Telivy do" or "what frameworks does Tentacle support." Those questions got answered months ago. The question now is about the seams between products. Whether the risk you find in one place actually drives action somewhere else, or whether you're just logging into five dashboards instead of three.
We have been busy laying the groundwork at Cytracom and March is the month you start to see how it all connects.
Building on February's Foundation
Last month, we shipped Astra (the helpful AI agent within Telivy) with contextual remediation chat, the bidirectional Telivy-to-Tentacle sync for CIS controls, and the Framework Crosswalk that maps evidence across compliance programs. Those were the first pieces of the "connections" story. This month, we're accelerating it.
The Loop: Assess, Prioritize, Remediate, Prove
Last month we laid out the thesis: MSPs who want to grow aren't chasing more tools. They're building programs. Repeatable security and compliance programs that assess risk, prioritize what matters, drive remediation, and prove it was done.
Assess. Prioritize. Remediate. Prove. Every month, we ship against that loop.
This month, we’re turning that loop into a connected system.
When a Telivy finding flows into a Tentacle control and becomes auditable evidence, that's not a feature. That's a practice model. When Astra can explain a vulnerability, recommend a fix, and map it to the compliance framework your client's auditor is going to ask about, that's not a chatbot. That's leverage.
What This Means for You:
This month, Franchise owners shouldn’t be thinking about"what new buttons are there?" but, rather “what is the distance between finding a risk and proving you managed it.”
Every release you'll read about below is a deliberate step toward making that loop tighter, faster, and easier to operationalize across your entire client base.
At the same time, we rebuilt the Autotask integration from the ground up on a new backend architecture. That architecture isn't just for Autotask. It's the foundation for Salesforce, ConnectWise, and every PSA and CRM integration that follows. And we're putting more Early Access features directly in the product for you to opt in yourself, so you shape what ships next.
The products aren't just getting better individually. They're becoming aware of each other. That changes the economics of how you deliver security and compliance as a service.
Here's what we shipped:
Product Updates
UCaaS: A New Integrations Architecture and Intelligence Layer
This was a milestone month for UCaaS. We shipped the Autotask v2 integration, completed the Desktop React migration, and continued expanding AI Call Intelligence. Each of these represents a longer-term investment, not just a point release.
Autotask v2 Integration (Early Access)
This is a ground-up rebuild, not a patch on the old integration. And the architecture behind it matters as much as the features.
What's new:
- Real-time incoming call pop-ups surface the caller's contact details, company, and active tickets the moment a call arrives. No more tabbing to Autotask to look up who's calling.
- Dedicated Accounts, Contacts, and Tickets navigation lets you move through the records you use most without relying on search.
- AI Call Intelligence outputs (transcriptions, summaries, sentiment, action items) will flow directly into attached Autotask tickets and contacts, turning every call into documented, searchable context inside your PSA.
- A new backend service (FastAPI + WebSocket) handles authentication, call event processing, and Autotask API communication server-side. Credentials stay off the client. Response times are faster. And the foundation supports future automation like AI-driven ticket creation.
- Install from the Desktop Marketplace with a single click. Autotask v1 and v2 run side by side with separate settings and data, so there's zero disruption to your current setup.
- An embedded help center with interactive walkthroughs lets you learn v2 features in context without leaving Desktop.
Why this matters beyond Autotask: The backend architecture we built for v2 (reusable embedded UCaaS component, event-driven call processing, server-side API orchestration) is designed to be the integration pattern for every PSA and CRM we connect to going forward. Salesforce and ConnectWise are next. The hard architectural work is done. Each subsequent integration builds on this foundation rather than starting from scratch.
AI Call Intelligence (Early Access)
AI Call Intelligence is live in Early Access and expanding rapidly. Every recorded call can be processed to generate summaries, full transcriptions with speaker identification, sentiment analysis, caller intent detection, key findings and decisions, action items, and follow-up recommendations. Admins configure which resources (DIDs, Extensions, Ring Groups, Queues) and call directions (inbound, outbound, or both) get processed automatically.
This isn't a novelty feature. It's the intelligence layer that turns call data into searchable, reviewable business context. As the Autotask v2 integration matures, AI-generated transcripts and summaries will flow directly into ticket notes, so every call your team handles automatically generates documentation your PSA can use. That's the trajectory we're building toward.
Mobile UX Overhaul (Early Access)
We're in the early stages of a complete mobile UI/UX overhaul, and the first pieces are live in Early Access. The Android Messages screen has been rebuilt from the ground up with a cleaner thread list, modernized chat view, and improved media handling for text, images, GIFs, audio, and files. On iOS, the Contacts and History pages have been redesigned with cleaner layouts, better visual hierarchy, and improved navigation. These are the first deliverables in a broader initiative to make the Cytracom mobile experience look and feel like a 2026 product. More screens and capabilities are coming.
Mobile search across shared inbox and general search is also restored and working correctly on both iOS and Android.
Desktop Improvements
Desktop React migration is complete. The entire Desktop client now runs on React with Material-UI and modernized WebSocket handling. Faster, more stable, and dramatically easier for us to ship new features going forward. You'll feel the difference in daily responsiveness.
Reliability Fixes
The kind of fixes that remove daily friction:
- Ringtone selections persist across logout and login sessions.
- The dial pad reappears reliably after every call ends.
- Queue calls can be properly declined in Desktop.
- Shared Inbox history is now visible to newly added users.
- Fax user provisioning handles errors gracefully with proper cleanup.
- Call routing changes in the Partner Portal save correctly across all strategy and timing combinations.
Telivy: HIPAA Reports, M365 Enforcement, and Smarter Scanning
Telivy had a packed month. The theme: making your assessment and compliance deliverables richer while expanding what the platform can detect and remediate.
HIPAA Compliance Reports
Generate a point-in-time, auditor-ready report showing whether HIPAA Security Rule safeguards are documented and implemented across a client environment. Share it directly with auditors and healthcare clients without manually assembling documentation.
A new industry selector with 20+ verticals (healthcare, finance, government, legal, and more) lets you tag clients during assessment creation. Telivy auto-detects relevant compliance frameworks and tailors report content to match.
Microsoft 365 Policy Enforcement (Early Access)
This is the shift from detecting misconfigurations to fixing them. Four compliance handlers cover MFA enforcement, legacy authentication blocking, admin consent workflows, and guest access controls. Apply CIS Benchmark baselines to client M365 tenants directly from Telivy without opening the Microsoft admin center.
Agent Management and Scanning Improvements
- Agent Auto-Update with Release Channels (Early Access). Agents check hourly, install with SHA-256 verification and signature checks, and fall back gracefully on failure. Assign agents to Stable, Beta, Alpha, or custom channels for controlled rollouts across your fleet.
- Hardware CVE Detection. CPU, TPM, BIOS, network adapters, and firmware vulnerabilities are now surfaced alongside software CVEs. Risks that software-only scanners miss entirely.
- Device Health v2. In-place agent updates without uninstall, stuck device detection, filter and sort options, and a redesigned uninstall flow (Standard Uninstall preserves the PII database for faster rescanning; Full Wipe is destructive and hidden by default).
- More accurate M365 risk assessments. Shared mailboxes are detected and excluded from individual-level checks like MFA enforcement, reducing false positives.
- Reliable breach monitoring. Centralized rate limiting across service instances resolves intermittent gaps in dark web breach lookups.
Reporting and Partner Experience
- Baseline Report overhaul. Consolidated Critical/High/Medium task summary with CIS Category breakdowns.
- Richer scan-complete emails. Finding counts, severity breakdowns, and an AI-generated summary delivered to your inbox. Pre-triage before you log in.
- Bulk PSA task sync (Early Access). Push all remediation tasks to your PSA platform in a single action instead of ticket-by-ticket.
- Session timeout enforcement. Inactive sessions expire after 20 minutes with a one-minute prompt to extend.
Tentacle: Compliance Programs That Scale
If you've been following our Telivy updates, you know we've invested heavily in helping you assess risk, prioritize remediation, and deliver evidence your clients can act on. But there's a question that keeps coming up in client conversations, especially with clients in healthcare, financial services, or anyone touching federal contracts: "Can you help us prove we're compliant?"
That's what Tentacle is built for.
Tentacle is our governance, risk, and compliance (GRC) platform, purpose-built for MSPs who want to run compliance programs for their clients without hiring a full-time compliance team to do it. It provides framework-mapped assessments, evidence management, and audit-ready documentation across the standards your clients are being measured against: NIST 800-171, CMMC, CIS, HIPAA, and more.
Here's what makes it different from the compliance tools you may have seen before:
Connected to Real Security Data
Tentacle doesn't live in a vacuum. Scan results and configuration data from Telivy flow directly into Tentacle's compliance assessments, so evidence collection isn't a manual exercise where someone copies screenshots into a spreadsheet. When Telivy finds that a CIS control is met (or not), Tentacle knows. That bidirectional sync is live today in Early Access.
Granular, Auditor-Grade Depth
Tentacle doesn't just give you a pass/fail on a control. For frameworks like NIST 800-171, it breaks assessments down into the specific sub-questions (assessment objectives from 800-171A) that a C3PAO or auditor will actually evaluate against. This is the difference between checking a box and building a defensible program.
Automatic Framework Crosswalks
Many of your clients live under multiple compliance obligations. Tentacle auto-maps the common control relationships between frameworks, so evidence collected for one standard can satisfy requirements in another. For partners who want deeper visibility, the crosswalk view is fully configurable. This is live in Early Access. Reach out and we'll enable it.
Why This Matters: The MSPs building the most durable client relationships right now are the ones who can say: "We found the risks, we fixed the ones that matter, and here's the evidence trail proving we did it, mapped to the framework your auditor cares about." That's the loop. Telivy is the "find and fix" side. Tentacle is the "prove and maintain" side. Together, they turn compliance from a one-time consulting engagement into a repeatable, scalable service line.
If you're interested in exploring Tentacle for your practice, reach out to swise@cytracom.com to get set up.
ControlOne: Fail-Open Controls, Proactive Alerts, and Executive Reports
ControlOne shipped three capabilities this month that shift how partners manage client networks: you configure recovery behavior instead of hoping for the best, you find out about connectivity issues before your clients do, and you generate QBR-ready reports without waiting on anyone.
Configurable Fail-Open Triggers
Configure automatic network recovery at the bridge or tenant level with granular controls: probe intervals, failure thresholds, recovery thresholds, probe timeouts, hold-down timers, and custom HTTP health-check endpoints. Bridges detect connectivity loss and recover in seconds. Override tenant-level defaults at the bridge level for site-specific tuning.
Global Alerts
Receive automatic email notifications when a connector or site stays offline beyond your configured threshold, and another notification when it recovers. Multiple connector state changes batch into a single email to reduce noise. A centralized Settings page lets you configure recipients, thresholds, and notification behavior in one place.
Self-Service Executive Reports
Generate, download, and share professional PDF reports covering network security posture and endpoint inventory directly from the ControlOne portal. Walk into a QBR or renewal meeting with a polished report already in hand. Regenerate with current data any time you need an updated version.
Additional Improvements
- Static routing now supports /32 host routes and overlapping destination networks, expanding what you can support across multi-site networks.
- Modernized Events, Sessions, and Bridge Inventory pages with cleaner layouts, faster table rendering, and consistent design.
- Bridge fail-open state preservation during management server migration. Bridges report accurately and recover correctly instead of getting stuck.
Early Access: You're in the Driver's Seat
Across UCaaS, Telivy, and ControlOne, Early Access features are no longer something you request through a support ticket or email. They're available right in the product for you to opt in.
Hop in and give it a try!
- UCaaS: Get started here.
- Telivy: Get started here.
- ControlOne: Get started here.
Why This Matters: It puts you closer to the product as we build it. You see what's coming. You try it on your terms. Your feedback shapes what ships to everyone. The partners who lean into Early Access are the ones who influence the roadmap most directly.
A Quick Look at What's Ahead
UCaaS
Autotask v2 is live in Early Access and we're collecting feedback as we iterate toward GA. The integrations architecture behind it extends next to Salesforce and ConnectWise, giving your team the same real-time caller context and AI-powered call documentation regardless of which PSA or CRM you run. We're also investing in Voice Agents, bringing AI-driven automation to call handling workflows. And the mobile UI/UX overhaul continues, with more redesigned screens and capabilities rolling out through Q2.
Telivy
Q2 is shaping up to be a significant quarter for Telivy. Here's a preview of what's on the roadmap:
- Browser Password Risk Intelligence. Surface browser-stored credential risks with evolving encryption detection, giving partners a compelling new data point for client conversations.
- Risk-Based Prioritization. Focus your remediation efforts on what matters most with prioritized, risk-weighted findings.
- One-Click Lockdown. Respond to active threats faster with streamlined incident response actions.
- Custom Security Reports. Reports tailored to different audiences, whether you're presenting to a CEO, an IT director, or a compliance auditor.
- Security Gap Action Plans. Turn assessment findings into clear, structured remediation roadmaps.
The cross-platform story continues to deepen. Telivy findings flowing into Tentacle compliance programs. ControlOne alerts informing security posture. The Unity Platform ties customer identity and context together across every product. Each month gets us closer to a single operating layer for your security, compliance, and communications stack.
Visit releases.cytracom.com for more details on these and other updates. You can also subscribe there for real-time updates as releases are shipped.
Upcoming Events: Let’s Connect
Please take a moment to let us know where you will be in our quick 2-minute survey! If you're planning to attend any of the following events, we'd welcome the opportunity to connect while you're there!
- Kaseya Connect Local | March 31 | Dallas
- Robin Robins Boot Camp | April 7-9 | Dallas
- Informa MSP Summit | April 13-15 | Las Vegas
- N-Able Empower | April 13-15 | Fort Lauderdale
- Huntress Roadshow | April 15 | Dallas
- Kaseya Connect Global | April 27-30 | Las Vegas
If you plan to attend Kaseya Connect Global in Las Vegas, we are actively planning a hosted event! Please let us know whether you are interested in joining us by completing the survey above!
Standardization Momentum Across TeamLogic IT
Standardizing UC environments is helping partners eliminate unnecessary complexity and deliver more predictable, scalable communication services. The impact is immediate: faster deployments, lower support overhead, improved margins through repeatability, and more consistent reliability across every customer.
Congratulations to TeamLogic IT of Woodland Hills on their progress in standardizing on the Cytracom UC platform!
If you're evaluating where standardization could strengthen your business in 2026, we're happy to share what other owners are seeing in practice.
Welcome to the Family!
Please join us in welcoming the newest TeamLogic ITs to the Cytracom family! We’re committed to your growth and partnering with you as you expand and scale your business.
- TeamLogic IT of Norwalk CT
- TeamLogic IT of Sherman/Celina TX
Welcome Aboard!
Supporting Your Success
We want to hear from you!
Which topics were not covered in this month’s newsletter that you’d like to hear about? Email swise@cytracom.com with what you'd like covered in the upcoming newsletter - and we will put it on our radar!
Thank you for your continued partnership and leadership within the TeamLogic IT community.