Kicking Off the New Year with Momentum, Growth, and Innovation

As we step into January, we’re excited to share updates that reflect the continued momentum across the TeamLogic IT and Cytracom communities. From new promotions and upcoming industry events to welcoming new franchise owners and rolling out meaningful platform improvements, the start of the year is all about growth, efficiency, and helping you win more business.

Bundle Promotion: More Value, Simplified Delivery

To start the year strong, we’re offering our Connect & Secure Bundle designed to help you deliver more value to clients while simplifying your technology stack. Deliver Zero Trust networking with secure remote connectivity from anywhere, plus secure voice and text, fully managed - $349 for 10 users (a $579 value!)

If you’re looking for ways to increase average deal size, standardize offerings, or accelerate client adoption, this promo is a great place to start.

Email swise@cytracom.com to learn more!

Upcoming Events: Learn, Connect, and Lead

February is upon us, and this is where we’re headed - If you plan to attend any of the upcoming industry events below, we hope to have the opportunity to connect with you while you’re there!

• Right of Boom February 3-6 | Las Vegas
  One of the leading conferences for MSPs and security professionals focused on cyber resilience, incident response, and real-world security leadership. Contact us to receive a $100 discount code if you are interested in attending.
• Zero Trust World March 4-6 | Orlando
  ThreatLocker’s annual conference provides IT professionals with hands-on training, live hacking labs, and actionable strategies to implement a "default-deny" security posture.
  

Welcome to the Family!

Please join us in welcoming the newest TeamLogic IT franchisees to the Cytracom family! We’re excited to support your growth and look forward to partnering with you as you build and scale your businesses.

New TeamLogic IT franchise locations: 

• TeamLogic IT of Atlanta Metro
• TeamLogic IT of Smyrna
• TeamLogic IT of Duluth
• TeamLogic IT of Minneapolis
• TeamLogic IT of Mt. Pleasant
• TeamLogic IT of Redwood City

Welcome aboard - we’re glad you’re here!

Product Updates: What’s New (and Why It Matters)

See what’s new across Telivy, ControlOne, and UCaaS, and how these updates help you prove security value, scale with less friction, and deliver a better client experience (without adding complexity). Read the highlights below. 

Telivy: Clear, Client-Friendly Security Assessment and Reporting

One of the biggest challenges MSPs face is proving security value without overwhelming clients. Telivy now makes that easier with new Executive Summary Reports designed specifically for QBRs and executive conversations.

These reports:

• Translate technical findings into business-friendly language.
• Associate technical risk to real-world business impact by estimating what a security incident could cost in dollars.
• Show clear security scores and progress at a glance.
• Include prioritized 30/60/90-day action plans.

Why this matters: You can confidently demonstrate security posture, support renewals, and strengthen your role as a trusted advisor, without turning QBRs into technical deep dives.

Telivy now also provides better device health visibility, so one problematic device no longer blocks an entire scan. That means less troubleshooting time and more consistent security insights for you and your clients.

ControlOne: Security and Connectivity That Scales

ControlOne continues to evolve with features designed to help you scale securely and efficiently:

• Global security policies let you standardize baselines across customers while still allowing flexibility where needed.
• Routing rules stay consistent even when cloud services change, so you don’t have to constantly update policies.
• Improved deployment flexibility removes common technical blockers that slow or derail SASE projects.

Why this matters: Faster onboarding, fewer exceptions, and less operational overhead—so you can grow without adding unnecessary complexity.

UCaaS: Reliability, AI, and a Better End-User Experience

Our UCaaS platform saw major improvements focused on usability and long-term competitiveness:

• Unified contact sync across devices ensures teams always have the right information, wherever they’re working.
• AI-powered call summaries and insights create new premium upsell opportunities while saving time for users and managers.
• Mobile app stability improvements help protect your reputation with mobile-first and on-call clients.

Behind the scenes, we also completed major infrastructure upgrades to improve call quality, reliability, and long-term scalability.

Why this matters: These updates help you compete more effectively against larger UCaaS vendors while delivering a smoother, more reliable experience for your clients.

What This Means for Your Business

Across all updates, the focus is simple:

• Demonstrate value more clearly to non-technical stakeholders.
• Reduce operational friction for your teams.
• Create new upsell and differentiation opportunities.
  
• Support long-term growth and profitability.
  

Whether you’re leaning into security conversations, standardizing networking, or modernizing communications, these enhancements are designed to support how TeamLogic IT franchises operate in the real world.

Influence Our 2026 Security Roadmap!

Have a few minutes to help give us feedback on Vulnerability Management and how we can be helpful?

Take this quick survey and let us know!

Questions or Feedback?

We’d love to hear from you. What’s working well? What challenges are you facing this year? Your feedback directly shapes how we continue to invest and build.

Email: swise@cytracom.com

Here’s to a strong and successful start to the new year with TeamLogic IT and Cytracom!