Across the Cytracom portfolio, our August updates focus on reducing manual work, improving reliability, and making the tools partners use every day easier to manage.
This month’s highlights include NextGen Transport, the most substantial enhancement to the ControlOne platform since its inception, mobile call parking across Android and iOS, broader Telivy Risk Prioritization, and new cyber insurance readiness tools in Tentacle.
We have also continued investing in the everyday experience across the portfolio. PSA workflows are becoming more connected, security findings are more accurate, network administration is more resilient, and reliability improvements help partners spend less time troubleshooting routine issues.
Together, these updates are designed to make it easier for TeamLogic IT partners to operate efficiently and support clients across communications, security, networking, and compliance.
Mobile call parking is now generally available on Android and iOS, giving users a visual view of parked calls and an easy way to retrieve them directly from their phones.
Android users can also copy contact details, phone numbers, and voicemail transcripts directly to the clipboard, simplifying common mobile workflows.
Automatic AI-generated transcripts and call summaries are now generally available after completed calls.
Speaker names replace generic labels, and streamlined summaries make important information easier to review and use for follow-up.
Partners can also configure transcript summaries and sentiment scores from the PSA integration to post as internal notes only, helping keep sensitive call information from appearing in client-facing records.
AI-generated call summaries and voicemail transcriptions for missed-call tickets are available in Early Access, helping teams reduce manual note-taking and create more complete service records.
A rebuilt Autotask integration is also available in Early Access, adding call pop-ups, automatic missed-call ticket creation, and a refreshed interface for managing related call activity.
Risk Prioritization is now available to all partners, providing threat rankings based on real-world exploitability so teams can focus remediation efforts on the risks that matter most.
Risk scoring now incorporates stronger signals for Known Exploited Vulnerabilities and ransomware-associated vulnerabilities, along with corrected exposure calculations and updated weighting.
Telivy has also expanded its Known Exploited Vulnerability coverage from 49 to 1,655 entries, giving partners a more complete view of vulnerabilities known to be actively exploited.
Several PSA workflow improvements reduce the manual steps between identifying a finding and managing remediation.
Configuration screens remain stable during edits, sync statuses more clearly distinguish between unsynced and failed items, and partners can perform bulk synchronization for CVE and device findings.
PSA-side ticket resolution synchronization is available in Early Access. When a ticket is resolved in the PSA platform, the associated Telivy finding can also be marked resolved automatically.
The new Accounts Usage view shows active monitored endpoints and user accounts by assessment, with options to pause monitoring for selected Microsoft 365 and Google Workspace accounts.
Complete and Legacy Reports now include a linked table of contents, making longer assessments easier to navigate.
Email security assessments have also been updated to current DMARC standards with clearer findings and remediation guidance.
Cytracom has doubled throughput with NextGen Transport, the most substantial enhancement to the ControlOne platform since its inception. NextGen Transport is an architectural overhaul of the bridge and cloud transport system that improves performance, throughput, and responsiveness, advancing Cytracom’s commitment to delivering secure, high-performance networking.
More than a firmware upgrade, NextGen Transport changes how ControlOne supports deployments at the edge. Partners can deliver secure, low-latency traffic management at customer sites, reduce support overhead associated with custom configurations, and bring sites online faster in regulated or performance-sensitive environments.
NextGen Transport is rolling out through a phased upgrade process through Q3 2026, with migrations taking place during pre-announced regional maintenance windows. Partners can review upcoming windows on Cytracom’s Maintenance Page.
Multi-server DNS conditional forwarding with automatic failover is now generally available.
Partners can configure multiple DNS servers within a conditional forwarding rule so environments can continue operating when a primary DNS server becomes unavailable.
Policy-based routing can also automatically select the most current agent device, reducing the need for manual updates as device status changes.
Bridge firewall policies now support 5-tuple rules, port forwarding, DMZ configurations, and address groups.
These capabilities give partners more precise options for managing local and edge traffic, particularly in environments that require more granular segmentation or policy enforcement.
Bridge sites now include clearer indicators showing when configuration has been fully applied and more accurate site status information for day-to-day monitoring.
The Bridge configuration form also no longer submits changes automatically, reducing the risk of unintended updates during routine edits.
New cyber insurance readiness capabilities are available in Early Access to help partners organize and communicate client insurance requirements more consistently.
Claims Readiness Reports provide a structured view of policy obligations, notification requirements, checklist progress, and potential claim-denial risks.
Renewal Readiness Reports provide a summary of verified evidence, missing requirements, and recommended projects to support renewal planning.
Early Access enhancements to Insurance Manager make it easier to compare client-reported information with actual findings and manage insurance requirements over time.
Updates include clearer discrepancy views, requirements grouped by category, links back to source documents, more flexible timeline navigation, breach checklist exports, and improved document analysis notifications.
Partners can mark attestations as “Not applicable” or “Not important” in Early Access, allowing evaluations to better reflect the client environment.
The GTIA Trustmark framework is also available in Early Access with 177 controls and mappings to related frameworks.
Application Attestations can now surface Telivy evidence and compliance synchronization details directly within Tentacle, reducing the need to open individual evidence records during reviews.
Several August capabilities are available through Early Access:
Early Access gives TeamLogic IT partners an opportunity to use upcoming capabilities before general availability and provide feedback as the experience is finalized.
Contact your Cytracom partner team to request access.
Across the portfolio, the direction remains consistent: tighter PSA workflows, more useful security data, stronger edge-network capabilities, and more structured compliance and insurance services.
UCaaS continues to connect communications activity more directly with service workflows. Telivy is expanding the connection between risk identification and remediation. ControlOne is adding more intelligence and enforcement at the edge. Tentacle is building a more repeatable path from security findings to compliance and insurance readiness.
These investments are intended to make the systems TeamLogic IT partners rely on easier to operate and more useful in day-to-day client service.
We're excited to welcome the newest TeamLogic IT franchise to the Cytracom network.
We're looking forward to partnering with you as you support your clients and build a strong managed services practice. Welcome aboard!
Here’s a glance at where we’ll be in the months ahead. We’re looking forward to connecting with TeamLogic IT partners and delivering value at every stop. We hope you’ll join us.
After a full day at the TeamLogic IT Owners Summit, step away from the conference and join Cytracom for an evening on the San Diego waterfront. We’re taking over the Vista Bar terrace at Coasterra for cocktails, great food, and even better conversation, all overlooking San Diego Bay and the downtown skyline.
Catch up with fellow TeamLogic IT owners, connect with the Cytracom team, and enjoy a relaxed evening in one of San Diego’s most memorable waterfront settings. Coasterra is just down Harbor Island from the Sheraton San Diego Resort. Enjoy the short walk along the harbor or check with the Sheraton valet about golf cart transportation.
Cytracom is committed to helping TeamLogic IT partners stay informed, supported, and equipped to better serve clients and grow their businesses. We want this newsletter to provide practical product information, partner resources, and business perspectives that are relevant to your day-to-day operations.
For routine business and technical needs, your account representative and the Cytracom support team remain your primary contacts. For cross-departmental questions or help finding the right Cytracom resource, contact Sarah Wise, your Strategic Manager.
Sarah Wise | swise@cytracom.com
Have a topic, challenge, or opportunity you would like us to address in a future edition? We would welcome your feedback.
Thank you for your continued partnership and leadership within the TeamLogic IT community.
—The Cytracom Team