--- title: Cleaner Mobile Calling, Sharper Risk Visibility, and Network Status You Can Trust description: Cytracom and TeamLogic IT deepen their partnership after the 2025 Owners Summit, celebrating new franchisees, award finalists, and growing adoption of Cytracom solutions. --- ![Cytracom-TeamLogic IT-White](https://go.cytracom.com/hs-fs/hubfs/Assets/Branding/Logos/Partners/Cytracom-TeamLogic%20IT-White.png?width=1362&height=144&name=Cytracom-TeamLogic%20IT-White.png) [Claim My Cytracom NFR](https://go.cytracom.com/teamlogic-it-controlone-and-ucaas-for-internal-use) ## What are you looking for? /On September 25, 2026 # Cleaner Mobile Calling, Sharper Risk Visibility, and Network Status You Can Trust [Back](https://go.cytracom.com/teamlogic-it) Cleaner Mobile Calling, Sharper Risk Visibility, and Network Status You Can Trust Share [mailto:?subject=Check%20out%20https://go.cytracom.com/teamlogic-it/cleaner-mobile-calling-sharper-risk-visibility-and-network-status-you-can-trust%20&body=Check%20out%20https://go.cytracom.com/teamlogic-it/cleaner-mobile-calling-sharper-risk-visibility-and-network-status-you-can-trust&media=](mailto:?subject=Check%20out%20https://go.cytracom.com/teamlogic-it/cleaner-mobile-calling-sharper-risk-visibility-and-network-status-you-can-trust%20&body=Check%20out%20https://go.cytracom.com/teamlogic-it/cleaner-mobile-calling-sharper-risk-visibility-and-network-status-you-can-trust&media=) [Back to main blog](https://go.cytracom.com/teamlogic-it) Share [mailto:?subject=Check%20out%20https://go.cytracom.com/teamlogic-it/cleaner-mobile-calling-sharper-risk-visibility-and-network-status-you-can-trust%20&body=Check%20out%20https://go.cytracom.com/teamlogic-it/cleaner-mobile-calling-sharper-risk-visibility-and-network-status-you-can-trust&media=](mailto:?subject=Check%20out%20https://go.cytracom.com/teamlogic-it/cleaner-mobile-calling-sharper-risk-visibility-and-network-status-you-can-trust%20&body=Check%20out%20https://go.cytracom.com/teamlogic-it/cleaner-mobile-calling-sharper-risk-visibility-and-network-status-you-can-trust&media=) September brings practical improvements across the Cytracom portfolio, helping TeamLogic IT partners manage communications more reliably, understand security risk more clearly, and monitor client environments with less manual effort. This month’s highlights include consistent Busy Lamp Field (BLF) presence across mobile platforms, in-app Telivy subscription management, site health directly on the ControlOne network map, and purpose-built Trustmark auditor access in Tentacle. We have also continued investing in the everyday experience across the portfolio. Mobile calling and messaging are more reliable, Telivy reporting and domain intelligence provide clearer client insights, ControlOne Bridge connectivity is more resilient, and new Early Access capabilities connect security and compliance workflows more closely. Together, these updates help TeamLogic IT partners spend less time moving between tools and troubleshooting routine issues while maintaining clearer visibility across client communications, security, networking, and compliance. ## **Product & Portfolio Updates** ### **ControlOne** #### **Site Health Directly on the Network Map** Network map site cards now provide a clearer view of overall site health without requiring partners to leave the map. Cards show aggregated WAN and tunnel status, compact upload and download indicators, warm-spare-aware readiness, configuration-pending indicators, and freshness timestamps on hover. This gives partners a faster way to understand whether a site is healthy and identify where attention may be needed. #### **More Reliable Bridge Connectivity** Bridge WAN connectivity is more resilient when DHCP advertises an MTU that previously caused connectivity issues. Site status monitoring has also been improved for better query performance and more accurate day-to-day network insights. #### **A More Native macOS Experience** Apple silicon Macs now move automatically to the native ARM agent build, and the ControlOne desktop agent adds support for macOS 27. For menu-bar-only installations, the agent no longer appears in the macOS recently used applications list. Menu bar extras also open and behave more consistently with other macOS menu bar applications. #### **Additional ControlOne Improvements** - Conditional DNS forwards created from a zone on the network map no longer produce duplicate entries. - Device Posture event timestamps now accurately reflect when events occurred rather than displaying an incorrect five-hour offset. ### **UCaaS** #### **Consistent Mobile Presence and Contacts** Mobile users now get a more consistent contacts and presence experience across iOS and Android. Busy Lamp Field (BLF) presence on iOS now aligns with the experience already available on Android and Desktop. Team Contacts also use current contact data so active, reachable extensions appear accurately across mobile devices. Shared Inbox unread badges more accurately reflect message status, and the message action is disabled when a contact cannot receive SMS. Together, these improvements give mobile users clearer information about who is available and which communication options they can use. #### **More Reliable Mobile Calling** Several improvements address common interruptions during day-to-day calling. Android active-call notifications now clear when a call ends, and voicemail playback continues when the proximity sensor activates. Resuming the Android app from recent apps also no longer unexpectedly redials the last number. Incoming calls now ring and can be answered as expected on iOS 26.9.1 devices. #### **Additional UCaaS Improvements** - The on-screen keyboard now dismisses automatically after a voicemail search on iOS and Android. - Voicemail entries update with contact information when a previously unknown number is saved as a contact. - Android stability improvements address call merging, merged-call holds, and navigation between interface views. - The Do Not Disturb toggle has been temporarily removed from Android settings while a server-side solution is developed. - Additional iOS stability improvements reduce crash scenarios during mobile use. ### **Telivy** #### **Subscription Management Directly in Telivy** Unity partners using the Telivy Monitoring package can now create, upgrade, and purchase Telivy subscription packages without leaving the Telivy app. For Unity-linked accounts, billing now reflects actual customer device and user counts rather than static estimates. Feature access also aligns with Unity bundle entitlements. Together, these improvements reduce the need to move between portals when expanding Telivy coverage for a client. #### **Clearer Risk and Cloud Security Insights** Telivy now uses a dynamic, adaptive categorization system for domain intelligence, improving how domains are classified for risk prioritization. Security findings can also be generated from Microsoft 365 report data, bringing cloud risk into the same workflow partners already use for endpoint and network assessments. #### **Cleaner Client Reporting** Executive Report cover pages no longer include the contact field, creating a cleaner client-facing document. Newly generated demo assessment documents also use the current date in report tables. **Early Access:** More Connected Microsoft 365 and PSA Workflows Several new capabilities are available through Early Access. - Tickets resolved in your PSA platform can now close the corresponding Telivy finding, helping the risk register reflect remediation work technicians have already completed. - The Cloud workspace is also being organized around individual Microsoft 365 workloads, including Identity, Exchange, SharePoint, and OneDrive. A new SaaS Activity sub-tab surfaces workload-level signals for Exchange, SharePoint, and OneDrive. ### **Tentacle** #### **Purpose-Built Trustmark Auditor Access** Partners can now invite Trustmark auditors to review program evidence through purpose-built Early Access permissions rather than sharing broader administrative access. Auditors can inspect the information they need for program reviews while partners maintain more appropriate access boundaries. This helps streamline Trustmark reviews while reducing unnecessary credential sharing. ## **Early Access** ### **Help Shape What Ships Next** Several September capabilities are available through Early Access: - **ControlOne:** Bridge-local firewall enforcement for faster site-level traffic decisions. - **UCaas:** AI voice and receptionist capabilities. - **Telivy:** PSA-side ticket resolution synchronization, workload-based Microsoft 365 Cloud organization, and SaaS Activity insights. - **Tentacle:** Purpose-built Trustmark auditor access. Early Access gives TeamLogic IT partners an opportunity to use upcoming capabilities before general availability and provide feedback as the experience is finalized. Contact your Cytracom representative to request access. ## **What’s Ahead** ### **ControlOne** Enhanced multipath SD-WAN for smarter traffic steering and less disruptive failover, an updated experience aligned with Fabric, and next-generation security inspection closer to users and sites. ### **UCaaS** A refreshed admin experience, expanded integrations across Microsoft Teams, service desk, PSA/RMM, CRM, and custom data sources, and a path from Salesforce Early Access to GA. Organizational knowledge will bring together integrations, AI Call Intelligence, and voice agents to inform routing, decisions, and responses. ### **Telivy & Tentacle** Telivy will deepen Evidence Locker with more Cytracom signals and selected third-party sources, while expanding guided and automated remediation. Tentacle will add direct vendor assessments and connect more findings to verified evidence through tasks, POA&M, and PSA workflows. ## **Community Spotlight** ### **Congratulations to TeamLogic IT of Des Moines/Ankeny on Securing Goodwill of Central Iowa** Goodwill's mission runs on a network of locally-led organizations across the country, each helping people from all backgrounds build skills, earn jobs, and advance in their careers. Now, thanks to Eric Summers and the TeamLogic IT team, Goodwill of Central Iowa's own network — 19 stores across the state — is more secure too, running on ControlOne's SASE and Zero Trust networking. Goodwill of Central Iowa provides job training, community employment services, and environmental sustainability by diverting millions of pounds of goods from landfills. In its 124 years, the organization has delivered more than 22,000 program services and provided over 9,300 hours of employment support. We're honored to be part of the infrastructure behind that work, helping secure the stores that keep Goodwill's teams running and supporting communities across Iowa. Congrats to Eric and the whole team. ## **Welcome to the Family** We're excited to welcome the newest TeamLogic IT franchises to the Cytracom network. - **Danielle and Justin Cornwell** | TeamLogic IT of Kansas - **Abuhena Azad** | TeamLogic IT of Albany - **Andrew Strasburger** | TeamLogic IT of Spartanburg We're looking forward to partnering with you as you support your clients and build a strong managed services practice. Welcome aboard! ## **Featured Event** ### **Your Impact Deserves to Be Recognized** #### **Cytracom Partner Impact Award Nominations - Open Now!** Nominations are now open for Cytracom’s third annual Partner Impact Award, one of Cytracom's highest honors for partner achievement. We're looking for the stories that define what is possible: bold ideas brought to life, significant outcomes delivered for clients, growth created for the business, and impact that extends into the communities our partners serve. A select group of finalists will be recognized across the Cytracom partner community and celebrated at the MSP Titans of the Industry Awards Gala. There, surrounded by leaders from across the MSP industry, one partner will be named the 2026 Cytracom Partner Impact Award winner. If your team has a story to share, submit your nomination [here](https://go.cytracom.com/cytracom-partner-impact-award)! ## **Upcoming Events** Join Cytracom at these upcoming events and connect with our team in person: - **Oct. 5-7: TLIT Owners Summit, San Diego** | [Register](https://www.eventsquid.com/event.cfm?event_id=31820)**After Hours on the Harbor:** Join Cytracom and Alternative Payments on Oct. 6 from 7:30-9:30 p.m. at Coasterra. Space is limited to 30 guests. [RSVP](https://www.eventbrite.com/e/after-hours-on-the-harbor-with-cytracom-and-alternative-payments-tickets-1998966037228?aff=oddtdtcreator) - **Oct. 18-20: XChange NexGen, Orlando** |[Apply or Registe](https://event.thechannelco.com/nexgen/attend)r - **Nov. 4-6: IT Nation Connect Global, Orlando** |[Register](https://itnation.connectwise.com/connect-global/register)**Meet us after hours:** Cytracom will host a hospitality suite with product demos, meetings, and evening events. Details and RSVP information are coming soon. - **Nov. 18: Huntress Orlando Roadshow, Orlando** | [Register](https://events.huntress.com/event/3e69df89-9c1e-497e-906e-393769a7a9b6/summary?RefId=Web+Summary) ## TeamLogic IT / Cytracom Webinar Recap ### **Turn Customer Challenges into Bigger Opportunities** When customers say their internet is slow, phones aren’t working, or remote access is unreliable, the real opportunity often goes beyond the immediate fix. In this TeamLogic IT webinar, Cytracom shared how to uncover the bigger business need behind everyday customer requests, and how Cytracom Foundations brings communications, connectivity, secure access, and risk management together to simplify critical infrastructure. Learn how this approach can reduce vendor complexity, open the door to expanded services, and help you build more valuable customer relationships. **Missed it live? Catch the recording and see how Foundations can help you uncover more opportunities within your customer base.** [Listen to the Webinar](https://franserv.zoom.us/rec/share/L16XqSanSK9NtVUKTb2FhxvUjjO_hFWZM5zWUfHLeIndv7iG2W-oOGqWxiSqPvtO.hsfozlcL_eLq4jaf?startTime=1788976214000) ## **Supporting Your Success** Cytracom is committed to helping TeamLogic IT partners stay informed, supported, and equipped to better serve clients and grow their businesses. This newsletter provides practical product information, partner resources, and business perspectives that are relevant to your day-to-day operations. For routine business and technical needs, your account representative and the Cytracom support team remain your primary contacts. For cross-departmental questions or help finding the right Cytracom resource, contact Sarah Wise, your Strategic Manager. Sarah Wise | [swise@cytracom.com](mailto:swise@cytracom.com) [Link to Partner Portal Access](https://secure.cytracom.net/login) Have a topic, challenge, or opportunity you would like us to address in a future edition? We would welcome your feedback. Thank you for your continued partnership and leadership within the TeamLogic IT community. —The Cytracom Team [Previous Post](https://go.cytracom.com/teamlogic-it/expanding-capabilities-simplifying-workflows-improving-reliability) [View All](https://go.cytracom.com/teamlogic-it) ### Stay up to date ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Cytracom", "url" : "https://go.cytracom.com/teamlogic-it/author/cytracom" }, "dateModified" : "2026-09-25T17:43:34.867Z", "datePublished" : "2026-09-25T16:50:49.000Z", "headline" : "Cleaner Mobile Calling, Sharper Risk Visibility, and Network Status You Can Trust", "mainEntityOfPage" : { "@id" : "https://go.cytracom.com/teamlogic-it/cleaner-mobile-calling-sharper-risk-visibility-and-network-status-you-can-trust", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://go.cytracom.com/hubfs/cytracom_logo.png" }, "name" : "cytracom.com" } } ```