October's Cytracom updates give TeamLogic IT franchise partners more ways to help customers stay productive, strengthen their security posture, and maintain reliable connectivity. Enhancements across UCaaS, Telivy, ControlOne, and Tentacle help partners support customers wherever they work, prioritize security risks, simplify network management, and address compliance needs.
These improvements also reinforce the value of Foundations, which helps partners deliver critical infrastructure—communications, connectivity, and security—as a unified solution. The Unity Platform connects these services through shared identity and customer records, giving partners broader visibility, simpler management, and the ability to deliver more responsive customer experiences.
Customers need communications they can count on, whether employees are at their desks or on the move. Following six months of development, Cytracom's complete interface redesign has reached 100% rollout for mobile and desktop, with stability now exceeding 99% for users and sessions.
For TeamLogic IT partners, these improvements mean a more modern, dependable communications experience that helps customers stay connected and productive wherever they work.
ControlOne now makes important network information easier to find and interpret. A refreshed portal provides simpler navigation, clearer status indicators, and greater visibility into zones, site connections, and ControlOne Bridges.
Technicians can see how zones connect to sites, review port and connection details, and identify Bridge management and internet connection status without navigating through multiple views. Improved loading indicators also help distinguish sites retrieving status information from those reporting connectivity issues.
This means faster troubleshooting, fewer unnecessary steps, and more responsive network support.
As announced in August, Next Generation Transport brings significantly higher throughput and faster application response times to ControlOne, with partners reporting 2x the throughput or better in many cases. Customers get more performance from their existing internet connections without compromising always-on security. These improvements are rolling out automatically to existing deployments, with no new hardware, effort on your part, or additional cost.
For partners who haven't experienced ControlOne, now is a great time to explore how simple secure networking can be, with always-on protection, Zero Trust Network Access, and performance that continues to improve over time.
Learn more about Next Generation Transport.
You can now enable this functionality directly from the “Early Access” tab on the ControlOne product page.
Helping customers strengthen their security posture starts with knowing which risks need attention and what to do next.
Telivy now brings Microsoft Secure Score recommendations into its existing security findings workflow, giving TeamLogic IT partners a more complete view of actionable risks across customer environments. Recommendations receive consistent severity ratings and categories, while items already addressed, not applicable, or detected elsewhere in the same scan are filtered out.
Rather than reviewing Microsoft 365 recommendations separately, technicians can prioritize risks and track remediation through a consistent workflow. This helps partners focus on meaningful security improvements and demonstrate progress to customers.
Tentacle Vendor Management is entering Early Access, giving TeamLogic IT partners a way to assess vendors and service providers directly within their compliance workflows.
By bringing vendor assessments into the same workflow as other compliance activities, partners can more easily evaluate third-party risk and support customers' ongoing compliance efforts.
Interested in getting a head start on new Cytracom capabilities? The following features are available through Early Access, giving TeamLogic IT partners an opportunity to explore new ways to support their customers.
Interested in Early Access? Contact your Cytracom representative to learn more and request access.
From conversations at Owners Summit to a focused training event, this past month brought opportunities to connect, share ideas, and explore how Cytracom can help TeamLogic IT teams bring more value to their customers.
Cytracom was proud to sponsor this year's TeamLogic IT Owners Summit in San Diego, where Sam Chandy, Director of Partner Success, delivered a keynote exploring what truly drives long-term customer loyalty.
His message: ROI may win the deal, but return on experience (ROE) is what keeps the customer. In a market where technology solutions and service promises often look alike, MSPs can stand out by simplifying complexity, delivering a seamless customer experience, and building trust that extends well beyond the initial sale.
Beyond the keynote, the summit was a valuable opportunity to reconnect with longtime partners, welcome new franchise owners, and strengthen the relationships that make our strategic partnership with TeamLogic IT so meaningful.
We're excited to build on that momentum and continue investing in TeamLogic IT's growth and shared success.
At Cytracom, we're committed to helping TeamLogic IT franchise teams build the technical knowledge and confidence they need to support their customers.
Recently, we joined Todd Tolly's TeamLogic IT North Bay team for a collaborative ControlOne technical session as part of their ongoing Tx3 training series. Eric Romano, Head of Product for ControlOne, and Andy Katz, Senior Solutions Architect, worked directly with the team's technicians to discuss real-world challenges, answer questions, and share practical guidance for customer environments.
We'd love to bring this same collaborative approach to your team. Connect with your Cytracom representative to explore technical training tailored to your franchise's needs.
Missed the live webinar? Watch the replay to learn how everyday customer requests can uncover bigger opportunities, and how Cytracom Foundations helps you simplify critical infrastructure, expand services, and build more valuable customer relationships.
Missed it live? Catch the recording and see how Foundations can help you uncover more opportunities within your customer base.
We're excited to welcome the newest TeamLogic IT franchises to the Cytracom network.
We're looking forward to partnering with you as you support your clients and build a strong managed services practice. Welcome aboard!
Launching a new IT franchise comes with plenty of priorities. Building a complete portfolio of solutions to sell shouldn't have to slow you down.
Cytracom Foundations gives new TeamLogic IT franchisees a faster path to market, bringing together essential business communications, connectivity, and security solutions in one unified offering.
What might otherwise take six months or more of evaluating products, testing solutions, building integrations, and establishing training and support is already in place. With minimal upfront investment and setup time, you can start offering clients the critical technology infrastructure they need right out of the gate.
The result? Faster time to value for your clients, a shorter path to revenue for your business, and more time to focus on building customer relationships and growing your franchise.
Connect with Sarah Wise to learn how Foundations can help you hit the ground running.
Join Cytracom at these upcoming events and connect with our team in person:
Cytracom is committed to helping TeamLogic IT partners stay informed, supported, and equipped to better serve clients and grow their businesses. This newsletter provides practical product information, partner resources, and business perspectives that are relevant to your day-to-day operations.
For routine business and technical needs, your account representative and the Cytracom support team remain your primary contacts. For cross-departmental questions or help finding the right Cytracom resource, contact Sarah Wise, your Strategic Manager.
Have a topic, challenge, or opportunity you would like us to address in a future edition? We would welcome your feedback.
Thank you for your continued partnership and leadership within the TeamLogic IT community.
—The Cytracom Team