With 2026 well underway, March brings continued momentum through events, partnerships, and exciting product updates across the Cytracom platform.
Across the MSP and MSSP landscape, we’re seeing growing demand for:
Below is a snapshot of what’s happening across the Cytracom partner community and what it means for your business as we move through Q1.
Rob McDonald
Chief Product Officer
Your clients aren’t just asking, “Are we secure?” anymore.
They’re asking, “Can you prove it?” And not once a year during an audit scramble - continuously.
The MSPs and MSSPs who thrive in this environment are evolving from break-fix responders into trusted risk advisors. They’re running mature, repeatable security programs that deliver:
That transformation is where real margin expansion lives - not in squeezing more from commodity services, but in delivering higher-value outcomes your clients will pay a premium for.
We’re building Cytracom to power that transformation - from initial risk assessment through remediation, enforcement, and continuous evidence collection.
Each release this year is a deliberate step toward that vision.
Here’s what we shipped in the past month.
Remediation Playbook & Contextual AI Chat
Telivy now includes an AI-powered contextual chat that explains findings in plain language, recommends prioritized remediation steps, and helps build playbooks - all scoped to the specific assessment you’re reviewing.
Think of it as a security analyst sitting beside you while you work through client results.
Early Access → Reach out to enable.
Faster AI Insights
We significantly improved AI summary speeds, so you get answers faster when you need them.
Exportable AI Summaries
AI-generated insights can now be exported directly into PDF reports or added to the Executive Summary section — so what AI produces flows directly into client-facing deliverables.
These capabilities align directly with our “Explain → Recommend → Prove” approach.
The AI proposes. You approve.
It accelerates delivery, increases consistency, and strengthens your advisory position - without replacing your judgment.
If you're running or planning compliance programs, this tooling transforms a labor-intensive consulting engagement into a repeatable, scalable service line. Telivy finds the risks. Tentacle proves you’re managing them.
AI, compliance, and reporting are only as strong as the data underneath them.
These updates improve:
So the insights you act on — and the evidence you present — are built on a stronger foundation.
Your clients judge your program by what you present. These updates make it easier to produce polished, executive-ready deliverables and tell the story that turns one-time assessments into ongoing engagements.
Recent fixes include:
Reliability builds trust. These fixes eliminate friction, reduce day-to-day operational noise, and strengthen critical PSA integrations.
Later this quarter, we’ll share more about the evolution of the Cytracom platform into a unified operating layer connecting:
Across the entire portfolio.
One login. One customer view. One unified evidence layer.
And expanding coverage across:
The through-line for 2026 remains simple:
Assess → Prioritize → Remediate → Prove
Every release deepens that loop.
If you’re planning to attend any of the following events, we’d welcome the opportunity to connect: https://www.surveymonkey.com/r/S6M66Q7
If you plan to attend Kaseya Connect Global, we are actively planning a hosted event. Let us know <at the survey link> if you’d like to join us.
We’re seeing strong momentum around standardization as partners focus on simplifying delivery and building more scalable, repeatable services.
Common goals include:
When networking, security posture management, and compliance workflows are standardized, delivery becomes predictable and value becomes easier to communicate with confidence.
We offer bundled and discounted pricing options for partners seeking to standardize. If you’re evaluating where standardization could strengthen your business in 2026, we’re happy to share what other partners are seeing in practice.
Reminder: As an MSP-Ignite member, you can deploy ControlOne and fully managed VoIP internally for just $99! Sign up here.
Questions or feedback? Reach out to your Cytracom account manager anytime.
Thank you for your continued partnership and leadership within the Cytracom community.
—The Cytracom Team